No sound for incoming calls or texts

I have an Alcatel One Touch. It's been working fine until yesterday afternoon. In the morning, I was still getting sound notifications for texts and phone calls. In the afternoon, I realized I had missed calls and texts because no sound came with the ringing of the phone or the incoming text. Actually, the phone goes straight to voice mail, after first saying the voice mail box had not been set up (which it had, but I did it again). So I have checked that the volume is up, and that the ring/sound tones are set as they once were. I re-set up the voice mail box and it is working but the phone goes directly to it without ringing. I have restarted/rebooted it, and I have shut it off, waited, and turned it back on. I'm not sure what else to check. I have had others more savvy than I am look at it and they see that all is set up correctly but it isn't making sounds with incoming calls or texts.

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Have you checked the following settings in "phone app", to see if the Call Barring - Incoming Calls - All calls barred option is unchecked or in Call Forwarding that the options are set correctly?

How do I get back the sound of my phone. I have a cousin she borrow my phone and download some app after a while.i used my phone and does t have any sound it only have a sound when I call someone. I hear them but it doesn't have a sound in incoming call and messages even in man applications like youtube, Facebook and other apps that I used. Can you help me to fix it

Hi @ maria Colly Villaflor,

Try starting the phone in safe mode and check if the sounds now work OK.

If they do then a downloaded app is the cause of the problem.

You need to uninstall each downloaded app, one by one, and test the phone between each uninstall to see if it is now OK. Once the phone works correctly, the last downloaded app that you uninstalled is the culprit.

when a text is sent to me I have no sou nd so I miss the taxes how do I get it back

It doesn't ring but I end up with a voicemail . So I call my tablet with my other phone it rings 3 times on my calling end then into voicemail no ring.